This year marks a significant milestone in the world of commerce, the 145th anniversary of the invention of the first POS (Point of Sale) system. Going back to 1879, James Ritty, a saloon-owner from Ohio, invented the cash register, revolutionising transaction recording.
Initially, the cash register served as a simple means to record transactions accurately, minimising errors in bookkeeping. James Ritty’s invention laid the groundwork for modern-day POS systems. By 1884, the National Cash Register Corporation (NCR) had acquired Ritty’s invention, further advancing its capabilities.
Fast forward to the 20th century, and we witness remarkable progress. NCR enhanced the cash register with features like a cash drawer and receipt printing, transitioning from mechanical to digital interfaces. IBM’s introduction of the first computer-based POS system in 1973 marked a pivotal moment for the service industry, streamlining order processing and improving customer service in restaurants.
The evolution continued as Gene Mosher pioneered the graphic touchscreen interface in 1986, and Microsoft followed suit with the release of the first commercial POS software for restaurants in 1990. These innovations not only expedited service but also facilitated seamless customer interactions.
With the advent of the internet, POS systems underwent another transformation, enabling businesses to process credit cards efficiently. Today, POS systems exist in various forms, serving as indispensable tools for businesses across industries.
As we celebrate 145 years of POS innovation, we recognise the pivotal role of pioneers and visionaries in shaping the landscape of transactions. At PHILOSHOPIC, we’re proud to leverage on this legacy with the POS being one of the many touch points of integration for the consumers. Through our innovative SMASH framework, we transform the POS into a hub of consumer experiences. SMASH extends beyond merely identifying customers when they arrive at the POS solely to reward them with points.Through the diverse solutions and modules offered by SMASH, we’ve redefined the POS as a dynamic centre for personalised promotions, exclusive offers, and tailored experiences for each individual customer.
Modules such as SMASHREWARDS and SMASHPROMOTE are designed to constantly learn from consumer purchases and preferences recorded through POS transactions. By leveraging real-time data, these modules personalise offers, experiences, and available services for customers, ensuring a dynamic and customised approach to engagement.
Additionally, our SMASHCONNECT solution enables the integration of multiple external organisations and services, consolidating them into a single POS interface. This integration not only reduces technical complexity but also unlocks endless possibilities for expanding the range of services offered. Whether it’s integrating payment options, coalition programs, voucher/coupon validation, or providing structured data feeds to decision systems, SMASHCONNECT ensures effortless connectivity and opens doors to enhanced customer experiences.
Retailers, If you are ready to revolutionise your POS and streamline your business operations effortlessly, contact us. Join our passion to enhance the value of the legacy POS and turn it to a point of Simple & Exciting personalised experiences!
hubworks.com. (2020). The History of the POS System in Better Business Management. [online] Available at: https://hubworks.com/blog/the-history-of-the-pos-system-in-better-business-management.html (Accessed: 15 April 2024)
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