In recent years, the concept of a 4-day week has gained traction among forward-thinking companies and progressive societies. This trend has emerged as a response to the growing need for work-life balance and the recognition that employee well-being directly impacts productivity. Many companies that have adopted a 4-day week have in fact witnessed productivity levels rise by up to 20-40% (Gitnux, 2023). Drawing upon similar findings, it is evident that the implementation of a shorter week can yield significant benefits for both employees and the overall success of a company.

As part of our commitment to fostering a healthy work-life balance, we have piloted 4-day week last year. Prior to implementing a 4-day week last year, we had already introduced half-days on Fridays and a self-determined monthly afternoon off to our dedicated team. These initial changes were met with positive feedback, as employees appreciated the opportunity to enjoy more leisure time and rejuvenate themselves.

The primary goal of last year’s 4-day week was twofold: to enhance productivity during working hours and provide sufficient time for our team members to recuperate with the breathtaking summer in Cyprus or embark on short vacations abroad. The results surpassed our expectations. Despite working one day less each week, our ability to deliver exceptional service remained unaffected.

Keen on analyzing the lessons learned from this trial period of the 4-day week in 2023, we organized an internal workshop to gather feedback and insights by our valued employees. This introspection helped identify areas for improvement in the domains of a work-life balance and an opportunity to explore ideas to further bolster productivity. Due to the overwhelmingly positive response, we have decided to expand this initiative even further this year. Building upon the success of the previous trial, we are extending the 4-day week from one month to two months.

During the period of July and August, we will therefore not be operating on Fridays, affording our employees an extended weekend and more time to recharge their batteries. However, to ensure that our clients’ needs are met promptly, even in emergency situations, we have devised a system of standby staff on a rotational basis for the usual working hours on Fridays. This proactive approach guarantees that any urgent customer support request will be addressed.

With confidence, we anticipate a win-win-win situation for all stakeholders involved once again. PHILOSHOPERS will get to enjoy more leisure time and engage in activities that nurture their well-being. The company stands to gain from heightened productivity levels, and a motivated workforce. Finally, our esteemed customers will benefit from having dedicated partners who are laser-focused on their success, delivering exceptional service with renewed energy and enthusiasm.

Reference: 4-Day Work Week Statistics 2023: Trends and The Future Perspectives • GITNUX

As a team we have implemented a 100% work from home business as usual model since March 16th. We have also cancelled all travel plans or external meetings until further notice. Our priority is the health and well-being of our staff, their families and the broader society and of course the protection of the business of our customers and partners

When it comes to business, we are responding to support our customers and those businesses in need of technology solutions that address this special situation.

In almost every country the authorities are taking measures to battle the COVID-19 pandemic. Retail has either been hit by closure of stores or in the case of Grocery and Drug stores which MUST remain open and available by the special conditions imposed by the authorities – these vary by county and may include among others strict restrictions in opening hours, maximum allowed customers per square meter, guidelines on distancing or varying time slots for certain demographics.

Further more the consumer is heavily impacted by restrictions of movement (now in many countries in Europe and the Middle East) as well as the discomfort and sense of uncertainty due to the risk to catch the virus in stores or while commuting

We have already helped our customers overcome these market conditions and problems – some examples include enabling contactless transactions, digitalising physical loyalty or gift cards, setting up booking applications for planning store visits, integrating services on new channels, setting up emergency e-commerce in no time.

We are here to help within our scope the battle against COVID-19. Contact us when in need – we will do our outmost to help – either materialising your solutions or helping you come up with quick, low cost and effective workarounds. Our help may come in the form of implemening existing modules, bespoke work or advisory,

#StaySafe #TradeSafe #ServeSafe #KeepBusinessAlive

We are proud to be included in the Top 10 CEM Solution Providers list by CIO Applications, Europe.

As all the solutions we design, develop and offer in the market are affecting somehow the customer experience, it is thus natural to focus and aim to manage and take that experience to the best of levels. Part of our culture is to get into our customer’s shoes whenever we build solutions for them.

The list of Top 10 CEM Solution Providers for the year has been included in the October issue of the magazin and our company has been featured with a comprehensive overview of what we do around the domain of Customer Experience management.

You can find the feature here and we can only promise to keep aiming for improved customer experience in everything we do!

In an internal memo to the staff our leader Demetris Constantinou quoted “This is a great honour for our team and reflects the work, capabilities and commitment of our team of PHILOSHOPERS as well as the trust of our customers“.

It thus goes without any saying that our success is purely down to the trust of our customers and the amazing work by our team. Stay tuned for more and we look forward working with our existing and new customers to drive amazing customer experiences while achieving business goals!